Improving your listening skills
listening is the most important skill needed to get things done. The first step to improve listening process is to understand the nature of listening.. Content listening Its primary purpose is to understand and retain the speaker's message. The emphasis is on information and its understanding. It does not involve evaluation. Critical listening Its purpose is to understand and evaluate the meaning of the speaker's message. The evaluation may be done on several levels like logic of the argument, strength of witness, implication of the message to you and speaker motives. Empathic listening Its purpose is to understand the speaker's feelings, needs and wants in order to appreciate his/her point of view, regardless of weather you share that perspective. While empathic listening avoids judgement, jumping to the advice because sometimes all needed by an upset person is to have someone to listen. Active listening Its purpose is to make a conscious effort to t...